FAQ

Please contact us if you have any questions
that may not be answered below.


Where does the tour start?

We meet at the Public Market in the square of downtown St. Augustine on Charlotte Street.

You can find it here on Google Maps!


What do I need for the Tour?

Camera, with manual (if available).  Charged and/or extra battery!!!!


What is the appropriate attire for the Tour?

Please make sure to check the weather beforehand for appropriate clothing.

We recommend:

Comfortable shoes for the two hours of walking.

Sunscreen, hat and water.


What happens if there is bad weather?

Our tour guides will make the call before the start of the tour.  Even though photographers are expected to shoot in all kinds of weather, ShutterGuide Tours will only take place if it is safe for everyone.  If you have a question about the tour during a bout of bad weather, we encourage you to show up at the meeting place where our guide will make the decision regarding the tour.


What happens if my tour is canceled?

If your tour is canceled, we will set you up on the next available tour or refund your money.


What if I have to cancel?  Is there a refund?

ShutterGuide’s desire is to always do the right thing and serve our customers well.  We take refunds on a case-by-case basis.  We know there are things outside of your control, so please call and let us know.